Refund Policy

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

STANDARD REFUND TERMS

Products purchased from Zegta may be refunded only if canceled within 5-30 days of the date of the transaction. All the details are mentioned below.

Domains are refundable within 5 days. After that refund is not possible.
Hostings are refundable within 14 days. After that refund is not possible.
SSL Certificates are refundable within 30 days. After that refund is not possible.
Email Services are refundable within 30 days. After that refund is not possible.

Note: Due to their nature, cryptocurrencies, tokens, and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.

(PURCHASED DOMAINS ARE ALSO NOT REFUNDABLE)

Note: If a refund back to the original payment method is not possible, a refund to your Zegta balance can be offered as an alternative.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Zegta in accordance with the terms and conditions of the applicable product or service agreement. You may cancel a product at any time (excluding domains), but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

  • Hosting (all plans, except first payment after Free Trial)
  • SSL Certificates
  • Business Email

PRODUCTS NOT AVAILABLE FOR REFUNDS

  • Redemption Fees
  • Domain Name Renewals
  • Privacy Protection
  • Domain Names

PAYMENT METHOD

Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.

At Zegta we are using Stripe to process our payments. If a refund is requested, it will take 7-21 days for the stripe to refund the payment.

Payment will be made into your account or we can offer refunds to your Zegta Balance and/or to PayPal in case you provide a valid PayPal account that belongs to you.

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 14 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 14-day time frame can be applied to those payments.